Terms of use

Baltic Jewellery Website Terms of Use

GENERAL RULES
1. Limited liability company Baltic Jewellery, reg. No. 40203514071, registered office at Gaismas iela 6 – 14, Stūnīši, Olaines pag., Olaines nov., LV-2127, hereinafter – Baltic Jewellery, provides services available on the website www.balticjewellery.lv, hereinafter – Website. By visiting and using the Website, you are invited to read these Terms and Conditions, as well as the Privacy Policy and the Delivery and Return Policy.
2. If the consumer purchases products (Goods) offered on the Baltic Jewellery Website, then such mutual agreement constitutes a Distance Contract in accordance with Directive 97/7/EEC of the European Parliament and of the Council on the protection of consumers in respect of distance contracts, the Consumer Rights Protection Law and Regulation No.255 of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contract”.
DATA PROTECTION
1. Baltic Jewellery processes personal data in accordance with the General Data Protection Regulation and other applicable data protection legislation.
2. You can find information on how Baltic Jewellery processes your personal data in our Privacy Policy and Cookie Policy.
PRICES
1. All prices on the website are in euros (EUR).
2. Taxes applicable to the goods are included in the price.
3. Baltic Jewellery reserves the right to change prices at any time without prior notice. The Consumer shall be entitled to purchase the Goods and Services at the current prices.
PURCHASE AND PAYMENT ARRANGEMENTS AND SECURITY
1. You can pay for the purchase of Goods or Services on the Website via Online Banking, or by using a payment card or Baltic Jewellery gift card. The payment methods available and the cards we accept are set out on our Website.
2. Payments are processed by EveryPay. The personal data necessary for the execution of payments is transferred to the platform owner EveryPay.
3. Baltic Jewellery does not guarantee that all payment cards will be accepted for payment. If you have any problems with your payment card, please contact [email protected] with your payment card number.
4. Baltic Jewellery does not store your payment card details or other means of payment information.
5. The technical security of payments is ensured by an SSL certificate, which guarantees the security of data transmission and its inaccessibility to third parties.
DELIVERY ARRANGEMENTS AND RETURN OF GOODS
1. Delivery by courier to a specific address or express delivery is a chargeable service regardless of the purchase amount.
2. The amount of the delivery charge depends on the delivery service provider and type you choose, as listed on our Website.
3. If you are a consumer, you have the right to withdraw from the purchase contract concluded by purchasing goods on the Website within 14 days of receipt of the Goods, without giving any reason. You can send us the Goods by Omniva parcel post using the return code enclosed with the Goods.
4. For more information on withdrawal from the contract, the return of goods to Baltic Jewellery and the refund of the purchase price, please refer to the Delivery and Return Policy.
WARRANTY AND QUALITY
1. Baltic Jewellery cares about the quality of its products. You have the right to contact Baltic Jewellery about a product that is not in conformity with the contract within two years of purchase.
2. Complaints about the quality of the goods will only be considered upon presentation of the proof of purchase.
3. Some jewellery manufacturers have a special guarantee on their products. You will be informed of the terms and duration of this guarantee when you purchase goods on the Website.
4. The guarantee of quality provided by the manufacturers or Baltic Jewellery does not limit the rights of consumers under the law in the event of the purchase of goods or services of inadequate quality.
5. If the goods do not conform to the contract, you are entitled to require Baltic Jewellery to remedy the non-conformity or replace the goods in the first instance, unless this is not possible or is disproportionate or incurs costs for Baltic Jewellery which are not reasonable in comparison with the alternative solution.
6. Baltic Jewellery will replace or repair without charge, taking into account the nature of the goods and their intended use. The time for completion of the repair is determined on a case-by-case basis, taking into account the nature of the damage.
7. Jewellery with precious stones and products that have been resized shall not be altered, except in the case of a latent manufacturing defect that cannot be remedied by repair.
8. Products ordered independently by the customer from the manufacturer’s catalogue are considered to be custom-made. The 14-day right of return applicable to distance purchases does not apply to custom-made products.
9. Rhodium-plated and gold-plated jewellery is subject to natural wear and tear, which does not constitute a defect and is not covered by the product warranty.
10. Warranty repairs for certain brands are carried out by the manufacturer.
11. Warranty repairs are not carried out if:
  1. the product has been arbitrarily damaged;
  2. the rules for the use and care of jewellery have not been observed;
  3. the jewellery has been repaired or altered in its original design by a craftsman other than the service jeweller.
  4. The consumer is entitled to demand that Baltic Jewellery reduce the price of the goods accordingly or cancel the contract and refund the amount paid for the goods if Baltic Jewellery has failed to remedy the non-conformity of the goods within a reasonable time or to exchange the goods for goods conforming to the terms of the contract, or if these actions have been taken with significant inconvenience to the consumer.
  5. When reducing the price or cancelling the contract and refunding the amount paid by the consumer for the goods, account may be taken of the wear and tear of the goods or of the benefit which the consumer has derived from the use of the goods and which has been agreed by the parties.
  6. If the non-conformity of the goods with the terms of the contract is minor and does not significantly affect the consumer’s ability to use the goods, the consumer cannot ask Baltic Jewellery to cancel the contract and refund the money paid for the goods. Non-compliance with the terms of the contract shall be deemed to be minor if it does not significantly impair the quality of the performance of the essential functions or the usability of the goods and can be remedied without causing any visually detectable change in the external appearance of the goods. A good shall not be considered to be non-conforming if, at the time of conclusion of the contract, the consumer knew or could not have known that the good was non-conforming (for example, by purchasing a second-hand good with a minor defect).
  7. In the case of consumer claims, the purchase contract shall not be cancelled and the money shall not be refunded for goods that have been damaged intentionally or negligently (exposed to chemicals, open flames, high temperatures, sharp objects, etc.) or if the conditions for use and care of the goods have been violated, or if the goods have been used incorrectly or in a manner not intended for their intended purpose.
USER RESPONSIBILITY
1. By accessing or using the Website, you must comply with the Baltic Jewellery Website Terms of Use set out here, as well as any specific warnings or instructions about access or use posted on the Website. You must always act in good faith and in accordance with the law and generally accepted practice. You must not make any changes or modifications to the Website, its content or services, or in any way impair the operation or functionality of the Website. If you wilfully or negligently breach your obligations under these terms, you shall be liable for all loss and damage caused to Baltic Jewellery by such breach,
YOUR Baltic Jewellery PROFILE
1. When you visit the Website, you can register your profile. Any natural person can register a profile. You need to provide your personal data and use one of the authentication tools offered.
2. To find out how Baltic Jewellery processes your profile data, please read our Privacy Policy.
3. You can edit your profile data at any time. You also have the option to specify your special dates, such as your birthday, on which you will receive special offers from Baltic Jewellery.
4. If you wish to delete your profile on the Website, please contact us by email: [email protected] Deleting your profile will prevent you from updating it and will permanently lose the level of discounts and other benefits offered by the GIVEN loyalty programme.
LINKS TO THIRD-PARTY WEBSITES
1. We are not responsible for the content of other websites to or from which our Website links. The links displayed on the Website are provided solely for your convenience. Your use of links to or from other websites or web pages is at your own risk. We are in no way responsible for examining or evaluating other websites to or from which our Website links, and we do not guarantee the availability of other such websites, nor do we assume any responsibility or liability for the operation, content, products or services of other websites or websites, including their privacy policies and terms of use. You should independently carefully read the terms of use and privacy policies of other websites that you visit.
INTELLECTUAL PROPERTY
1. All information and content on this Website, including but not limited to trademarks, logos, text, graphics, button icons, images, sound recordings, data compilations and software, is the property of Baltic Jewellery, our affiliates or partners and is protected by intellectual property laws and regulations. No use of our trademarks in any form, for any purpose, is permitted without our express written permission, except where expressly permitted by law.
DISPUTE SETTLEMENT
1. In the event of any dispute arising in connection with this Website, all rights and obligations provided for in these Terms and Conditions, as well as all actions within their scope, shall be governed by the laws and regulations of the Republic of Latvia.
2. The Parties will endeavour to resolve any dispute relating in any way to the Website or arising in connection with the performance, interpretation or termination of this Distance Agreement by mutual negotiation.
3. If the parties are unable to resolve the dispute through mutual negotiations, either party shall have the right to apply to the courts of the Republic of Latvia.
4. If you believe that Baltic Jewellery has breached consumer protection rules, for example in relation to the provision of information about a service, a distance contract or the right of withdrawal, please first send us a reasoned complaint to [email protected] We will investigate your complaint and respond to you. If you disagree with our response, you may contact the Consumer Rights Protection Centre for out-of-court dispute resolution (Only applies to non-medical services). For more information: https://www.ptac.gov.lv/lv/content/pateretaju-stridu-risinasanas-komisija-0.
5. If a dispute arises between Baltic Jewellery and a consumer regarding data protection issues, either party shall have the right to apply to the court, as well as to the Data State Inspectorate, address: 17 Elijas Street, Riga, LV-1050.
GENERAL PROVISIONS
1. These Terms constitute the entire agreement between you and Baltic Jewellery in relation to your use of this Website and its content.
2. Baltic Jewellery shall have the right to amend and update these Terms at any time by posting the relevant changes on the Website and indicating the date of the last change. Any changes made to these Terms shall be effective immediately upon posting. Your continued use of the Website after such changes are made shall constitute your acceptance of all such changes.
IRRESISTIBLE POWER
1. Baltic Jewellery shall not be liable for any delay in performance or non-performance of its obligations or any other failure to perform due to circumstances and obstacles beyond our reasonable control which could not have been foreseen or prevented, including but not limited to strikes, government orders, acts of war or national emergency, terrorist threats or acts, environmental or climatic anomalies, failure of third parties to perform, interruptions in internet connectivity, and computer equipment and software failures. In the event of such force majeure, we will contact you and endeavour to remedy the delays as soon as possible.