Privacy Policy

This website is owned and operated by Baltic Jewellery Ltd (hereinafter – Baltic Jewellery), Gaismas iela 6 – 14, Stūnīši, Olaines par., Olaines nov., LV-2127, VAT registration number LV40203514071. Baltic Jewellery has developed this privacy policy.

Types of information input

Baltic Jewellery collects personally identifiable information on the Website that visitors to the Baltic Jewellery Website enter into their user profile, as well as information about purchases made by customers when they make purchases without authorising themselves on the Website. Users are not required to register or provide information before viewing or accessing the Website.

If you make a purchase on the Website, you must provide your name, delivery method, address, telephone number and email address so that we can process and deliver your purchase and comply with the laws and regulations that apply to us.

If you have registered for a Baltic Jewellery account, we will process the loyalty card number automatically assigned by the system, information about purchases made, products viewed, payment method and wish list, as well as special dates you have specified and whether you wish to receive commercial offers from us.

In cases where you exercise the option to enter into an instalment contract, Baltic Jewellery has the right to ask you to provide additional information about your income, number of dependants, gender, employment, ID number, type and expiry date so that our loan partner can assess your eligibility for the loan. In order to make a decision on whether to grant you a loan, our lending partner uses automated tools that profile the information you provide. In the event that your income is insufficient, the business partner has the right to refuse to grant you a loan.

Data retention periods

If you have registered on the Baltic Jewellery Website, we will store your profile data for as long as your profile is active. You have the right to ask us to delete your profile by emailing [email protected]

If you made a purchase on the Baltic Jewellery Website without registering, we will retain data about your purchase for 5 years from the date of purchase. If you have activated your profile and have been using it for a long time, we will send you a reminder email to make sure you are still interested in our services. If your profile is inactive for more than 10 years, Baltic Jewellery reserves the right to delete your profile by sending you a prior warning email. Please refer to our Cookie Policy for information on the retention periods of cookies.

Purposes of data processing

The most common purposes for which we process your personal data are purchase data processing, payment processing, order delivery, customer support, accounting, warranty provision, sending marketing communications, organising prize draws and competitions. However, we process your information in order to better develop our business and tailor our services to your needs and to improve the quality of our customer service.

Baltic Jewellery may invite visitors to fill in questionnaires and participate in surveys. If the website provides multiple-choice questions, no personally identifiable information is included. After completing a questionnaire, by participating in one of Baltic Jewellery’s surveys, the information will be stored and collected in an anonymous form.

Legal basis for data processing

We process the data we need to process your purchase, such as your name, email address, telephone number, delivery address, in order to conclude and perform the purchase contract with you and to comply with our obligations under the law.

We process your name, surname, e-mail address and/or telephone number, which you provide in order for us to send you information about Baltic Jewellery’s latest offers, on the basis of your consent.

If you enter a competition or prize draw organised by Baltic Jewellery, we process your data on the basis of your consent to the terms of the competition or prize draw in order to determine the winner and contact you about the prize. You have the right to withdraw your participation in such competition or prize draw organised by Baltic Jewellery at any time.

We use our customers’ data based on our legitimate interests to develop our business, tailor it to our customers’ needs and develop new products and improve our customer service.

In certain disputes, we use our customers’ data to pursue legal claims or defend our rights in court or before supervisory authorities based on our legitimate interests.

Third parties providing support services to Baltic Jewellery

Baltic Jewellery uses other companies and persons to perform various functions on behalf of Baltic Jewellery in order to support its activities. Baltic Jewellery hires agencies to administer customer promotions, analyse data, process orders and provide customer support, as well as service providers to provide information technology technical support. Agencies may have access to personal information as necessary to perform their duties. We have entered into agreements with our business partners to properly monitor and control what activities our business partners are allowed to perform on our customers’ data. Agencies or business partners must not use this information for any other purpose and must ensure the confidentiality of the information.

Data sharing and transfer

We may disclose our customers’ data to our contracted service providers and to law enforcement and supervisory authorities at their request or to protect our rights.

Baltic Jewellery may share aggregated visitor statistics (such as the gender breakdown of website visitors) in an anonymous form with advertisers, business partners, sponsors and other third parties to tailor and improve website content and advertising to meet users’ needs. Baltic Jewellery may collect data from web log files (browser, operating system, pages visited, etc.) to understand how users navigate through the site and which features are most popular.

Baltic Jewellery stores personal data in the territory of the Republic of Latvia.

Your data processing rights

Right to information

You may ask us to:

  • confirm whether we process your personal data;
  • provide you with a copy of that data;
  • provide you with other information about your personal data, such as what data we hold, what we use it for, to whom we disclose it, whether we transfer it abroad and how we protect it, how long we keep it, what your rights are, how you can make a complaint, where we obtained your data, to the extent that such information is not already provided to you in this Privacy Policy.

Right to rectification

You can ask us to correct inaccurate personal data.

Right to delete

You can ask us to delete your personal data, but only if:

  • they are no longer necessary for the purpose for which they were collected; or
  • you have withdrawn your consent (if the processing was based on consent); or
  • they have been processed unlawfully; or
  • to comply with a legal obligation to which we are subject.

We are not required to comply with your request to erase your personal data where the processing of your personal data is necessary for

  • to fulfil a legal obligation
  • to bring, exercise or defend legal claims

Restriction of data processing

You can ask us to restrict (keep but not use) your personal data, but only if:

  • their accuracy is disputed to allow us to verify their accuracy; or
  • the processing is unlawful but you do not wish to erase them; or
  • we no longer need them for the purpose for which they were collected but we still need them to establish, exercise or defend legal claims; or
  • You have exercised your right to object and the verification of the primary data processing ground is ongoing.

We may continue to use your personal data after a restriction request if:

  • we have your consent; or
  • to bring, exercise or defend legal claims; or
  • to protect the rights of another natural or legal person.

Right to portability

You may ask Baltic Jewellery to provide your personal data in a structured, commonly used, machine-readable format, or ask us to “port” it directly to another data controller of your choice, but in each case only if:

  • the processing is based on your consent or the performance of a contract with you; and
  • processing is carried out by automated means.
    The right to data portability covers only the data you provide.

Right to object

You may object to the processing of your personal data based on the legitimate interests of Baltic Jewellery” if you consider that your fundamental rights and freedoms override our legitimate interests.

Once you have objected, we have the opportunity to demonstrate that we have important legitimate interests that override your rights and freedoms.

Baltic Jewellery will not charge you for exercising your rights in relation to your personal data. However, if your request for access is unreasonable or excessive, Baltic Jewellery has the right to charge you a reasonable amount based on administrative costs in the circumstances. We will inform you of any costs before complying with your request.

Baltic Jewellery reserves the right to ask you to prove your identity if you make a request to exercise any of the rights described herein.

Response
Baltic Jewellery responds to enquiries within one month. However, if the requests are particularly complex or if you have submitted several requests, this time limit may be extended to three months. We will inform you if it will take more than one month to respond.

Right to withdraw consent
If you have given your consent to receive newsletters from Baltic Jewellery by email or by phone, you can withdraw your consent at any time from your profile on the Baltic Jewellery website or by email: [email protected]

Questions
If you have any questions about how we process your personal data, please contact us by email: [email protected]

If you suspect that unlawful activities have been carried out with your data, you have the right to contact the Data State Inspectorate: [email protected] , Elijas iela 17, Rīga, LV-1050.